- CART 0
Once you’ve found what you were looking for, just click the ‘ADD TO CART’ button. Once you’ve clicked ‘ADD TO CART’ you will arrive at the checkout page where you will see a review of what is in your cart. Here you have the chance to proceed the checkout process by clicking the ‘CHECKOUT’ button or continue shopping by clicking the ‘continue shopping’ button.
Simply use the contact form to reach out!
Because our accessories are made for specific devices, it’s really important that you are 100% certain of which device you have before you place your order. If you’re not, please contact us and we’ll be happy to assist you. It’s easier for us to help you out before you order than afterwards, so please feel free to ask us anything you like.
When you go to check-out after you added your items to your card, you’ll see a “Promotion Code” box underneath the order total. Type the promotional code into the box and press apply, simple as that!
Delivery times and shipping costs vary from country to country. You can check yours here.
Yes, we ship Internationally! Depending where you are in the world, there may be additional duties, fees or taxes raised by the authorities in your country. You may need to take care of them when receiving the shipment. You can check destination countries here.
We have a make to order model where your ordered products will be crafted at the time the order is placed successfully. Once your package is ready for dispatch you will receive a shipping notification with tracking information by email. If you haven’t received a shipping notification email after 3 days, please reach out to us via email@example.com
Please track down your shipment using the tracking code we sent you. Or reach out to us so we can have a look and find a solution to this problem.
We use high-quality, long-lasting 3M adhesives to ensure that your Bambooti cover will remain on your device for as long as you like. When you are ready to remove it, the cover will not damage your gadget or leave behind any permanent residue.
Absolutely. We work with real raw natural materials like wood, bamboo, slate and other different types of stones.
Yes we do! Shoot us an email at firstname.lastname@example.org for a custom design request.
Our slim cases offer limited protection, they are meant first and foremost to be stylish, not protective. Our protective cases have rubber sides and a more face-down screen protection. However, we cannot guarantee the protection of your phone with the use of our products.
Yes, they are. However, some cases may not survive a strong impact due to the variance of strength in the woods we use. Our Protective cases will even survive the strongest impacts.
Our wooden products are coated with vegetable oil finish. This gives the raw wood a natural shine that allows the wooden skin to age beautifully over time. It also doubles as protection against water and dirt. It’s possible that some wood species become slightly darker after several years of use.
No. The slate veneers we use to build our cases are around the thickness of 1mm. This makes the stone flexible.
Yes, please reach out to us. We might be able to help you.
Yes. It’s impossible for us to show you all the color and grain varieties of the woods we use. This variety is what makes our product a one-of-a-kind. Every single skin, case or pair of glasses is 100% unique and will never look the same as another one.
Please head over to our legal pages.
We’re really sorry to hear that you’ve received a damaged or faulty item. Please contact us so that we can look into this for you and advise you what to do next.
Yes, the shipping cost for returns will be at the expense of the customer.
In most cases, yes. Please contact us before you return your order so that we can advise you on the next step.
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All of Bambooti’s products are handcrafted. Please allow us a couple days to process your order. We usually rely on maximum 3 business days to get your order (depending on the product) ready for shipment.
We have a make to order model where your ordered products will be crafted at the time the order is placed successfully.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by customs clearance processes. We are unable to redirect orders once items have been dispatched. Please note that depending on where you are in the world, there may be additional duties, fees or taxes raised by the authorities in your country. You may need to take care of them when receiving the shipment. By abandoning the package, the customer forfeits refund or replacement options.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Bambooti insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods is passed on to you. In case you are not the receiver (example: a gift order), the person who signs for the package confirms receipt and is accountable for the package. We use Bpost Belgium to process all orders.
Once your package is ready for dispatch you will receive a shipping notification with tracking information by email. In case you lost your tracking number, please reach out to us and mention your email and order number.
Our return policy lasts 30 days.
Unfortunately, we can’t offer you a refund or exchange if 30 days have passed by since your purchase.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
The shipping cost for returns will be at the expense of the customer.
Shipping address for returns or exchanges:
+32 476 65 14 44
To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
-Personalised and customised products
Terms and conditions
Bambooti’s on site products are made available to you in accordance with the following Terms & Conditions.
Please read carefully before placing any orders.
Bambooti is a BVBA-company which is a registered company in Belgium under registration number 0630887307.
Our registered address is:
Our VAT number is BTW BE0630.887.307.
If you have any comments or questions about Bambooti, you can email us at firstname.lastname@example.org.
We may modify the Terms & Conditions from time to time. Please read the Terms and check back often. If you do not agree with these Terms & Conditions or any changes that might be made then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
We guarantee our products for a 30 day period from the day it ships. Please be aware that natural materials will change over time.
We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your product).
So in order to be covered by our guarantee you must have a product that shows a defect related to production failure, and not related to general wear and tear.
Warranty is only valid with the original purchaser with a valid order ID and matching email address.
In order to make a claim against the Quality Philosophy please contact us via email@example.com. Please be aware that we will require photos of the defect. We will then inform you on how to return your product to us for evaluation. Once you have registered your claim we will decide if it’s necessary for you to return your product to us for inspection. Once we made a decision we will contact you. This process may take up to 7 business days.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.